News

Effective June 15, 2009, the following changes to Remote Area Surcharge (RAS) will be implemented to applicable shipments:

All applicable inbound shipments will now be charged a RAS fee of $30.00. Shipments greater than 100 lbs will be charged the rate of $0.30/lb.

All applicable U.S. outbound shipments will be adjusted to $10.00. Shipments greater than 100 lbs will be charged the rate of $0.10/lb.

All applicable International outbound shipments will be charged $30.00. Shipments greater than 100 lbs will be charged the rate of $0.30/lb.

To learn more, please visit http://raslist.dhl.com for the complete list of applicable locations. Remote area postal codes remain unchanged to both International and USA destinations. To view DHL's applicable domestic rural and inter-line charges in the DHL Express Points Guide click here

Effective January 5th, 2009 DHL Express Canada will implement a new Customs Brokerage fee schedule that will be used for all shipments that require customs brokerage services. For details on these fees please reference the following chart. Should you have any questions or concerns regarding this matter, or would like more information, please call 1-800 CALL DHL (1-800-225-5345).

Effective January 18, 2010, tariff shipping rates for DHL Express (Canada), Ltd. customers will increase by 6 percent, offset by a two percent fuel surcharge reduction embedded in the rate. Change in costs will vary based on shipment weight and dimensions and the terms of your customer shipping agreement with DHL Express (Canada), Ltd.

In an effort to increase price certainty and improve the accuracy of forecasting courier spend, DHL Express Canada has decreased the Dynamic Fuel Surcharge by 5% and increased Tariff rates by the corresponding amount.

Please note, if you are currently receiving discounted pricing from DHL Express Canada (not linked to tariff pricing), beginning February 2, 2009 the Dynamic Fuel Surcharge Table used to determine the fuel surcharge will remain at 2008 levels.

From September 1 through to September 30, 2010 the tariff fuel surcharge will be 7.0%. For customers with fixed rate pricing (volume discounts) the fuel surcharge will be 14.0%.

From August 1 through to August 31, 2010 the tariff fuel surcharge will be 6.5%. For customers with fixed rate pricing (volume discounts) the fuel surcharge will be 13.5%.

From July 1 through to July 31, 2010 the tariff fuel surcharge will be 6.0%. For customers with fixed rate pricing (volume discounts) the fuel surcharge will be 13.0%.

Click here for additional Fuel Surcharge information.

Numerous attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand. These attempts occur via e-mail communications and graphics which appear on the surface, to have originated from DHL.

In most cases, the fraudulent communication concerns the sale of consumer goods over the Internet. Payment may be requested by money transfer for goods in transport, before the goods will be delivered. Please be advised that DHL does not request payment in this manner and we do not offer an online payment service.

We would like to take this opportunity to remind our customers that DHL Express acts as a shipper. As such, immediate payment is required from either the shipper at the time a package is received and ready to ship or from the receiver via cash on delivery (“COD”). We do not hold items until payment confirmation is received or confirmed. Furthermore, we do not hold parcels on behalf of sellers until payment is received. Please keep this in mind while shopping online.

If you receive a request to transfer money for goods which DHL allegedly currently has in transport, or should there be any doubt as to the authenticity of any DHL communication, please immediately report it to DHL by emailing dhlcustomer.service.ca@dhl.com or by calling 1-800-CALL DHL.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility or liability for any costs or charges which are improperly incurred as a result of fraudulent activity.

Thank you,

DHL Security Management

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package and asking that you open the email attachment in order to affect delivery, the email is fraudulent, contains a virus, and the package does not exist. Please do not open the attachment. This is due to the Infostealer.Banker.C virus, which has been confirmed to be a real virus attached to a fraudulent email.

This virus is not coming from DHL – the authors of the malicious email virus are only using the DHL name in their message to grab user's attention. We apologize for any inconvenience.

At DHL Express we are committed to providing our customers with the most comprehensive delivery service, which is why we offer express delivery for shipments going to restricted access locations under trade embargo or security risk.

DHL Express has special procedures to operate in embargoed countries and under dangerous conditions, which complicates security inspection and delivery. To continue improving our service levels, we are making further developments to improve the security conditions of our existing network.

Effective November 2, 2009 DHL Express will be introducing a Restricted Access Destination (RAD) surcharge. RAD will apply to express service shipments that are going to restricted access locations under trade embargo or security risks.

A Restricted Access Destination is defined as a location that meets at least one of the following conditions:

- United Nations or U.S. State Department war and conflict list

- Trade Embargo

- Terrorism threat

The surcharge amount is 5% of the freight charges. The RAD surcharge will be applied as a variable rate; one charge per shipment only.

Please click here for the complete list of restricted destinations.

At DHL Express (Canada), Ltd. we appreciate your business. We are dedicated to delivering your shipments with the care you require. For more information please contact your local Sales Representative or call our Customer Service department at 1-800-CALL-DHL.

As part of our suite of International Time Definite Services we are excited to share with you our enhanced portfolio features. Effective November 16, 2009 we will be introducing Automatic Insurance to complement the DHL IMPORT EXPRESS WORLDWIDE service, providing you with peace-of mind for all your valuable imports.

Automatic Insurance is a value-added feature to DHL IMPORT EXPRESS WORLDWIDE. This feature provides you with hassle free solutions you deserve when shipping your important packages. Automatic insurance combines the benefits of convenience, reliability and security – so you don’t have to worry when shipping documentation is not under your control. DHL takes pride in making sure that all your shipments are adequately insured, and as such, all import shipments will be automatically insured at 1% of their FOB value with a €10 minimum*.

However, we understand our customers need options and our Automatic Insurance is no exception to this rule. As a preferred customer we will automatically enroll you for this valued-added service. If you carry your own insurance, the option to decline the above enhancement is available if requested by November 13, 2009.

At DHL Express (Canada), Ltd. we appreciate your business. We are dedicated to delivering your shipments with the care you require. For more information, please contact your DHL Sales Representative or by email at automaticinsurance@dhl.com.

Effective July 1, 2010, the existing provincial sales taxes in British Columbia and Ontario will be replaced by a single Harmonized Sales Tax (HST). The new HST is based on the province of delivery for domestic shipments. The HST will consist of the existing federal Goods and Services Tax (GST) and the provincial component (PST), as shown below:

Breakdown                    BC            ON
Provincial portion (PST)     7%            8%
Federal portion (GST)        5%            5%
Combined (HST)              12%           13%

For more information please ensure you continue to visit www.dhl.ca for further updates.

AGE CATEGORY 3-6	AGE CATEGORY 7-9	AGE CATEGORY 10-12
1st Prize Winner Emma Zhang Daughter of Jianhui Zhang Revenue Analyst Brampton, Ontario	1st Prize Winner Leanne Boutin Daughter of Yanic Boutin Owner Operator Dorval, Quebec	1st Prize Winner Harleen Kaur Arora Daughter of Amritpal Singh Arora Owner Operator Dorval, Quebec
2nd Prize Winner Sayuni Gunasekera Niece of Lahiru Jayatillake Area Accountant Calgary, Alberta	2nd Prize Winner Kaylee Villanueva Niece of Marina Miraflor Sr. Payroll Administrator Brampton, Ontario	2nd Prize Winner Callean Odero Daughter of Charina Aspili-Odero Operations Performance Analyst Brampton, Ontario
3rd Prize Winner Joshua Patriquin Son of Shawn Patriquin Owner Operator Dartmouth, Nova Scotia	3rd Prize Winner Mason Crosby Son of Ronnie Crosby Owner Operator Dawson Creek, British Columbia	3rd Prize Winner Jean-Paul Pedroso Son of Luis Enrique Pedroso Driver Kamloops, British Columbia
4th Prize Winner Autumn Rose Ley Daughter of Bonnie Ley Telesales Supervisor Brampton, Ontario	4th Prize Winner Krupa Patel Daughter of Sanjay Patel Hub Supervisor Edmonton, Alberta	4th Prize Winner Alina Dewani Daughter of Imtiyaj Dewani Owner Operator Brampton, Ontario

CLICK HERE TO SEE THE ENTIRE DHL COLLECTION.

Regards,

The Canadian Management Board

Julie Cober VP Human Resources	Mathieu Floreani Chief Executive Officer	Jan-Willem deGroot Chief Financial Officer
Jose Maria Orduna Vice President, Operations	Andrew Williams Vice President, Commercial	Kevin Hadaller Senior Director, I.T.