Contact Us

At DHL, we want to make it as easy as possible for you to handle all of your shipping needs. We welcome your feedback.

Customer Service

Have a question? Need help with something? Please feel free to contact us.
Please call 1-800-CALL-DHL (1-800-225-5345) or email us at we.care@dhl.com.

You can reach our National Customer Service Office at:
National Customer Service Office
DHL Express Customer Service
201 Westcreek Blvd.
Brampton, ON Canada
L6T 5S6

If you're calling from outside Canada, please call:
Canada Customer Service 1-905-452-5900
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Hours of Operation

For your convenience, our call centers are open the following hours, Monday to Friday:

Ontario
07:00 a.m. - 9:00 p.m. E.S.T. - English - Domestic & International

Quebec
08:00 a.m. - 5:00 p.m. E.S.T. - French - Domestic & International

Technical Support

At DHL we are committed to providing industry leading technical support for our customers.
Please call 1-877-549-3638 and a technical support analyst will be available to assist you with any of our electronic shipping systems.
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Accounts Receivable

Our invoice provides the detailed shipping information you need to help track your weekly waybill transactions more efficiently. Plus, with our e-Billing On-Line Invoicing System, you can view your invoices online and analyze your monthly shipping costs. We also offer a number of different payment options to help make the payment process faster and more convenient.

Please call 1-866-662-0021 and an accounts receivable analyst will be available to assist you with any of your questions. customercareca@dhl.com
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Claims

If you have to submit a claim for damaged or lost items, our trained Claims Coordinators will strive to make the process as simple and trouble-free as possible.

Please call 1-800-CALL-DHL (1-800-225-5345) and one of our claims analysts will be available to assist you with any of your questions.
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